Lied and stole
1 year and counting. This horrid business still hasn’t owned up to their deceiving practices or made any attempts to. They have been reported to the BBB and the attorney general. PLEASE STAY CLEAR OF THEM. There are so many other places that will take better care of you! ***Very disappointed with Auburn oral and facial surgery. My husband had his oral surgery there and when we asked if they took our insurance, they simply said yes. They quoted us with our dental benefits and at no point felt it was important to actually tell us they weren’t in-network with our insurance. Aetna made it right by allowing a one time in network exception. We should have only owed $35. This has resulted in a $1983 cost to us because they weren’t satisfied with the in-network payment. It was predatory to tell a patient “yes we take Aetna” and then turn around and say oops we didn’t know it would run through medical, not dental. Why you think it would be okay to say you take a patients insurance yet never actually advise them you aren’t in-network is disgusting. No one in their right mind would have proceeded with that. We would have gone to another office! Terrible service and highly unethical of this office to practice such fraudulent behavior! They were very difficult to work with. Even the BBB couldn’t communicate with them. They only allow 5 star reviews on their website and their Yelp page is full of people commenting that are from San Diego. They are 100% frauds.